Terms and Conditions

These Terms and Conditions govern access to prenkokeys.com, creation and use of a customer account, and purchases of digital products from PRENKORO OÜ.

1. About These Terms and the Seller

These Terms and Conditions (the “Terms”) form a legally binding agreement between the customer (“you” or “Customer”) and PRENKORO OÜ (“PRENKORO”, “Prenkokeys”, “we”, “us” or “our”) concerning the website prenkokeys.com (the “Website”), your account, and every order placed through the Website.

The seller and contracting party is PRENKORO OÜ, registry code 17555038, registered address Harju maakond, Tallinn, Kesklinna linnaosa, Maakri tn 19/2, 10145, Estonia. Our contact email is info@prenkokeys.com.

By creating an account, placing an order, or otherwise using the Website, you confirm that you have read and agree to these Terms. The Refund, Cancellation and Withdrawal Policy, Digital Delivery Policy, Privacy Policy and Cookie Policy form part of the Website’s legal framework and should be read together with these Terms.

2. Definitions

• Account means the registered customer profile required to place and access orders on the Website.
• Digital Product means a digital activation key, code, licence, subscription, gift card, wallet top-up or other electronically supplied product offered through the Website.
• Order means a request submitted by you to purchase one or more Digital Products.
• Product Page means the Website page displaying the description, platform, region, language, edition, duration, denomination, activation conditions and other material information for a Digital Product.
• Publisher Terms means any end-user licence agreement, platform rules, issuer conditions or other third-party terms governing activation or use of a Digital Product.
• Restricted Territory means a country or territory in which the Website or purchases are unavailable under Section 6.

3. Eligibility

You must be at least 18 years old and have legal capacity to enter into a binding contract. The Website is not intended for minors. By creating an Account or placing an Order, you represent that you satisfy these requirements.

You may use the Website only where doing so and purchasing the relevant Digital Product are lawful. You are responsible for complying with laws applicable to you, including any rules concerning sanctions, export controls, currency controls, age ratings and use of gift cards or stored-value products.

We may refuse registration or an Order where we reasonably believe that the eligibility requirements are not met.

4. Accounts

An Account is mandatory for every purchase. Guest checkout is not available. You must provide accurate, current and complete information and keep your email address up to date, because order confirmations, Digital Products, security notices and support communications are sent to the email address associated with your Account. You must:

• keep your login credentials confidential and use a strong, unique password;
• not share, sell, transfer or permit unauthorised use of your Account;
• notify us promptly at info@prenkokeys.com if you suspect unauthorised access;
• remain responsible for activity performed through your Account unless caused by our breach of duty; and
• ensure that Account and billing information is not misleading, fraudulent or used to circumvent restrictions.

We may request reasonable verification before changing sensitive Account details, disclosing order information or restoring access. Account deletion is governed by the Privacy Policy and does not require us to delete transaction records that must be retained by law or for the establishment, exercise or defence of legal claims.

5. Products and Our Role

Prenkokeys sells Digital Products in its own name and acts as the seller in the contract with you. The Website is not a marketplace on which independent third-party sellers contract directly with Customers.

We may use third-party suppliers, distributors, catalogue feeds and application programming interfaces to obtain product information, maintain availability and fulfil Orders. Their involvement does not change PRENKORO’s status as your contracting seller. We do not guarantee that every catalogue item will remain available until the Order is accepted.

A Digital Product provides the activation or redemption entitlement described on the Product Page. It does not transfer ownership of the underlying game, software, service, brand or intellectual property. Use of the activated product remains subject to the applicable Publisher Terms.

We sell games, software, subscriptions, gift cards and wallet top-ups. We do not offer pre-orders. A Product displayed on the Website is intended to be available for supply after payment and any required verification.

6. Territorial Availability and Restricted Countries

Subject to product-specific region restrictions and payment availability, the Website is intended to accept purchases from countries other than the Restricted Territories listed below.

• Afghanistan
• Belarus
• Central African Republic
• Cuba
• Democratic Republic of the Congo
• Haiti
• Iran
• Iraq
• Mali
• Myanmar (Burma)
• North Korea
• Russia
• Somalia
• South Sudan
• Sudan
• Syria
• Venezuela
• Yemen
• Zimbabwe

Customers located in, ordinarily resident in, accessing the Website from, or using a payment method associated with a Restricted Territory may not create an Account or place an Order. You must not use a virtual private network, proxy, false address, third-party identity or other means to conceal or misrepresent your location.

A product-specific activation region may be narrower than the Website’s general territorial availability. The Product Page controls for the individual Product. We may add or remove territories where required by law, payment availability, supplier restrictions, security risk or business policy.

7. Product Information and Compatibility

Before placing an Order, you must review the complete Product Page and verify the product title, edition, platform, operating system, activation method, region, supported language, denomination, subscription period, technical requirements and any account or hardware requirements.

Product images are illustrative. Minor visual differences do not change the product supplied. We take reasonable care to keep descriptions accurate, but catalogue data may originate from publishers, distributors or technical feeds. If the Digital Product materially differs from the accepted Order, the remedies in the Refund, Cancellation and Withdrawal Policy apply.

We are not responsible for a Customer’s failure to meet clearly disclosed compatibility, region, language, platform, issuer-account or system requirements. Product activation may require a third-party account, internet access, acceptance of Publisher Terms, and software or updates supplied by the relevant platform or publisher.

8. Orders and Contract Formation

You place an Order by selecting a Digital Product, reviewing the Order summary, accepting the applicable terms and immediate-supply acknowledgement, and submitting payment. You must check all details before final submission.

An automated acknowledgement that we received your Order does not by itself mean that the Order has been accepted. The contract is concluded when we accept the Order and make the Digital Product available in your Account, send the order confirmation containing or providing the Digital Product, or otherwise expressly confirm acceptance, whichever occurs first.

We may reject or cancel an Order before supply where:

• payment is not authorised, completed or successfully verified;
• the Product is unavailable;
• the Order contains an obvious price, description or technical error;
• information provided is inaccurate or cannot reasonably be verified;
• the Order appears fraudulent, abusive, automated, intended for unauthorised resale or connected with a chargeback risk;
• the Customer or transaction is linked to a Restricted Territory; or
• accepting the Order would breach law, Publisher Terms or a legitimate supplier restriction.

If we reject or cancel an Order after payment has been collected and no Digital Product has been supplied, we will initiate a refund to the original payment method, subject to the rules in the Refund, Cancellation and Withdrawal Policy.

9. Prices, Currencies and Taxes

Purchases are available in EUR, GBP and USD. The currency selected or displayed at checkout is the currency in which we charge the Order. Your card issuer or bank may apply conversion rates, foreign-transaction fees or other charges that are outside our control and are not retained by us.

The checkout page shows the total amount payable to PRENKORO before you submit the Order. PRENKORO OÜ is not registered for value added tax as of the date of these Terms and does not separately charge or show VAT on its invoices. This statement does not transfer any tax obligation that applicable law places on PRENKORO. Our tax treatment and pricing may be updated if legal or registration circumstances change.

We may change prices at any time before an Order is submitted. A later price reduction does not entitle a Customer to a refund of the difference. If a price is clearly erroneous and a reasonable Customer should have recognised the error, we may reject or cancel the affected Order and refund any amount collected.

10. Payment

We accept eligible Visa and Mastercard payment cards. Payments are processed through a third-party payment service. We do not identify that provider in these Terms. Your use of the payment interface may also be subject to the provider’s security and processing requirements.

You confirm that you are authorised to use the selected payment method and that the submitted billing information is accurate. Payment may be subject to card authentication, issuer approval, fraud screening, transaction limits and other security checks.

A payment authorisation or temporary reservation of funds does not guarantee acceptance of the Order. If an Order fails before acceptance, the issuer may release the reserved amount automatically; the timing is controlled by the relevant financial institutions.

11. Immediate Supply and Right of Withdrawal

Digital Products are intended for immediate electronic supply after successful payment and any required verification. Before placing an Order, a Customer who has a statutory withdrawal right will be asked to provide separate, express consent to supply beginning during the withdrawal period and to acknowledge that the right of withdrawal will be lost once supply begins.

The checkbox must not be pre-selected. The order confirmation sent to the Customer’s email address will confirm the Customer’s consent and acknowledgement. Supply begins when the Digital Product is made available in the Account, sent by email, or otherwise made accessible for activation or redemption.

Once supply has begun after valid consent and acknowledgement, a Customer cannot withdraw merely because they changed their mind. This does not affect mandatory remedies for non-supply, an invalid or previously redeemed key, the wrong Product, or other lack of conformity.

12. Digital Delivery

After Order acceptance, the Digital Product is displayed in the Customer’s Account and sent to the email address associated with that Account as part of the order confirmation. There is no physical shipment.

Delivery is considered completed when the Digital Product has been made available through either delivery channel, provided that it is accessible and corresponds to the Order. Failure to see an email does not by itself mean non-delivery if the Digital Product is available in the Account. Customers should check spam, junk and filtered folders.

Some Orders may be delayed for payment confirmation, fraud screening, technical checks or supplier availability. Further rules are set out in the Digital Delivery Policy.

13. Activation and Use

You should activate or redeem the Digital Product only through the platform or method stated on the Product Page. You must keep the code confidential. Anyone who obtains the code may be able to redeem it, and a redeemed code generally cannot be revoked or restored.

Activation may be affected by platform outages, account restrictions, Publisher Terms, region settings, device compatibility or incorrect redemption steps. If the code itself is valid and corresponds to the Order, problems arising solely after successful activation from the underlying game, software, subscription service or platform should be addressed to the relevant publisher or platform support. We remain responsible for remedies that mandatory law places on us as seller.

You may not reproduce, resell, distribute or commercially exploit a Digital Product except where the Product Page or applicable licence expressly permits it.

14. Gift Cards, Wallet Top-Ups and Subscriptions

Gift cards and wallet top-ups may be limited by issuer, currency, country, account type, balance cap or redemption rules. You must verify these conditions before purchase. Once redeemed, value is held and controlled by the relevant issuer or platform and is subject to its terms.

A subscription code grants the duration and service described on the Product Page. It may require an eligible platform account and may be affected by existing subscriptions, stacking limits, introductory-offer restrictions or auto-renewal settings controlled by the platform. Prenkokeys does not initiate platform auto-renewal unless expressly stated on the Product Page.

Codes with monetary or stored value must not be used for unlawful payments, money laundering, fraud, sanctions evasion or unauthorised commercial exchange.

15. Acceptable Use and Prohibited Conduct

You must not:

• use the Website or a Digital Product for unlawful, fraudulent or deceptive activity;
• create multiple Accounts to evade limits, restrictions, suspensions or security checks;
• use stolen, unauthorised or fraudulently obtained payment credentials;
• initiate a chargeback after receiving a valid remedy or seek duplicate reimbursement;
• scrape, crawl, reverse engineer, overload, disrupt or attempt unauthorised access to the Website or its systems;
• use bots or automated purchasing tools without our prior written permission;
• interfere with pricing, inventory, delivery or security mechanisms;
• misrepresent identity, age, location, billing details or intended use; or
• infringe intellectual property, confidentiality or other rights of PRENKORO or any third party.

Reasonable restrictions may be applied to transaction volume, frequency, value or Account activity for security, inventory and compliance purposes.

16. Fraud Prevention and Order Verification

We may use payment, Account, device, network, location, behavioural and order information to prevent fraud, abuse and unauthorised transactions. We may hold an Order for review and request reasonable information necessary to verify identity, location, ownership of the payment method or legitimacy of the transaction.

Do not send full payment card numbers, security codes, passwords or unnecessary identity documents by ordinary email. If verification is required, we will request only information reasonably necessary for the stated purpose and handle it under the Privacy Policy.

We may reject an Order, limit purchasing, suspend an Account or preserve relevant evidence where reasonably necessary to prevent fraud, comply with law or protect Customers, payment systems, suppliers or PRENKORO.

17. Refunds, Cancellations and Non-Conforming Products

Refunds, cancellations and withdrawal rights are governed by the Refund, Cancellation and Withdrawal Policy. In summary, a valid Digital Product that has already been supplied is generally not refundable merely because the Customer changed their mind, selected the wrong platform or region, or failed to meet disclosed requirements.

If a Digital Product is not supplied, is invalid, was previously redeemed before delivery, materially differs from the Order, or otherwise fails to conform to mandatory legal requirements, contact info@prenkokeys.com without undue delay. Depending on the circumstances and applicable law, we may bring the Product into conformity, replace it, reduce the price or refund the relevant amount.

18. Chargebacks and Payment Disputes

Please contact us before initiating a chargeback so that we can investigate and offer an appropriate remedy. This request does not remove any lawful right to dispute a card transaction.

If a chargeback is opened, we may provide the payment service and card networks with relevant order, delivery, Account, consent, correspondence and security records. We may pause a parallel refund request while the chargeback is pending to prevent duplicate recovery. Fraudulent chargebacks, false non-delivery claims and attempts to retain both a Digital Product and its price may result in Account suspension and legal action.

19. Third-Party Platforms and Publisher Terms

Activation and use of Digital Products may depend on services not operated by PRENKORO. We do not control their availability, account decisions, software updates, content changes, technical requirements, moderation, service discontinuation or Publisher Terms.

Publisher Terms apply between you and the relevant rights holder or platform to the extent stated by that third party. These Terms continue to govern the sale and delivery contract between you and PRENKORO. A third party’s rules cannot remove mandatory rights that you have against us as seller.

20. Intellectual Property

The Website, including its design, text, graphics, databases, software, selection and arrangement of content, is owned by or licensed to PRENKORO and is protected by applicable intellectual property laws. Product names, trademarks and images belong to their respective owners and are used for identification and description.

We grant you a limited, revocable, non-exclusive and non-transferable right to access the Website for personal purchasing and Account management in accordance with these Terms. No other right is granted.

21. Website Availability, Errors and Changes

We aim to keep the Website available and accurate but do not guarantee uninterrupted or error-free operation. Maintenance, security incidents, network failures, technical integrations, third-party outages or events outside reasonable control may temporarily affect access, payment or delivery.

We may correct errors, update catalogue information, change functionality and discontinue Products. We will not materially alter an accepted Order without a lawful basis or the Customer’s agreement, except where necessary to provide an equivalent or legally required remedy.

22. Disclaimer and Statutory Rights

Nothing in these Terms excludes or limits rights or remedies that cannot lawfully be excluded, including mandatory consumer rights concerning pre-contract information, digital content conformity, refunds, data protection and unfair contract terms.

To the extent permitted by law, the Website is provided on an “as available” basis. We do not warrant that a Digital Product will satisfy subjective preferences or operate on systems that do not meet disclosed requirements. We do not provide warranties on behalf of a publisher or platform beyond rights expressly granted by that party or mandatory law.

23. Limitation of Liability

To the fullest extent permitted by applicable law, PRENKORO is not liable for indirect or consequential loss that was not reasonably foreseeable when the contract was made, or for loss caused solely by the Customer’s breach, misuse, disclosure of a code, incompatible environment, third-party account restriction or failure to follow disclosed activation instructions.

Nothing limits liability for fraud, fraudulent misrepresentation, wilful misconduct, gross negligence, death or personal injury caused by negligence, breach of mandatory data protection obligations, or any other liability that cannot be limited by law. Consumer remedies for a non-conforming Digital Product remain available.

Where the Customer acts for business purposes and mandatory consumer protections do not apply, our aggregate liability arising from an affected Order will not exceed the amount paid for that Order, except for liability that cannot lawfully be limited.

24. Suspension and Termination

You may stop using the Website at any time and may request closure of your Account. Account closure does not cancel completed Orders, remove payment obligations, reverse supplied Digital Products or prevent retention required by law.

We may restrict, suspend or terminate access where reasonably necessary because of a material or repeated breach, fraud risk, unlawful activity, sanctions concern, security threat, payment dispute, misuse of Digital Products or legal requirement. Where appropriate and legally permitted, we will provide notice and an opportunity to clarify the issue.

Termination does not affect accrued rights, existing claims or provisions that by their nature should survive, including payment, licence restrictions, intellectual property, liability, dispute and data-retention provisions.

25. Privacy and Cookies

We process personal data in accordance with the Privacy Policy. The Website currently uses only cookies and similar technologies that are necessary for Account authentication, security, checkout, delivery and essential preferences, as described in the Cookie Policy.

26. Complaints and Dispute Resolution

Send complaints to info@prenkokeys.com and include the Account email, Order number, a clear description of the issue, the requested outcome and relevant evidence. We will acknowledge and investigate the complaint and, where Estonian consumer law requires, provide a written response within 15 days.

If a consumer resident in Estonia cannot resolve a dispute directly with PRENKORO, the consumer may apply to the Consumer Disputes Committee operating at the Estonian Consumer Protection and Technical Regulatory Authority. Information is available at ttja.ee/en/consumer-disputes-committee. Cross-border EU consumers may also seek assistance from the European Consumer Centre in their country.

The former European Commission Online Dispute Resolution platform was discontinued in 2025 and is therefore not referenced as an available complaint channel.

27. Governing Law and Courts

These Terms and each Order are governed by the laws of Estonia, without prejudice to mandatory consumer protections that apply in the Customer’s country of habitual residence under applicable conflict-of-law rules.

The courts of Estonia have jurisdiction, except where mandatory law allows a consumer to bring or defend proceedings in another competent court. Before starting court proceedings, the parties should make a reasonable attempt to resolve the matter through the complaint procedure in Section 26.

28. Changes to These Terms

We may update these Terms to reflect changes in law, Products, payment or delivery processes, security requirements or business operations. The current version will be published on the Website with its updated date.

Changes apply prospectively. The version accepted when an Order was placed will continue to govern that Order unless a change is required by law or is more favourable to the Customer.

29. General Provisions

If any provision is held invalid or unenforceable, the remaining provisions remain in effect and the affected provision will be applied to the maximum lawful extent. Failure to enforce a provision is not a waiver. You may not assign your Account or rights under an Order without our consent; we may assign our rights and obligations as part of a lawful corporate transfer provided that consumer rights are not reduced.

These Terms and the policies incorporated by reference constitute the agreement relating to the Website and Orders, together with the Product Page and Order confirmation. In the event of conflict, mandatory law prevails, followed by the Order confirmation, Product Page, applicable policy and these Terms, to the extent relevant to the issue.

30. Contact

PRENKORO OÜ · Registry code: 17555038 · Address: Harju maakond, Tallinn, Kesklinna linnaosa, Maakri tn 19/2, 10145, Estonia · Email: info@prenkokeys.com · Website: prenkokeys.com