Digital Delivery Policy

This Policy explains how Digital Products are supplied, when delivery is completed, and what Customers should do if a key or code is delayed or unavailable.

1. Scope

This Digital Delivery Policy applies to games, software, subscriptions, gift cards, wallet top-ups and other Digital Products purchased from PRENKORO OÜ through prenkokeys.com. All Products are supplied electronically. No physical goods are shipped.

2. Account Requirement

A registered Account is required to place every Order. Guest checkout is not available. The Customer must maintain access to the Account and to its registered email address.

The Account email must be valid and correctly entered. PRENKORO is not responsible for delay caused solely by an incorrect email address supplied by the Customer, although the Digital Product may remain available in the Account.

3. Delivery Methods

After successful payment, acceptance and any required verification, the Digital Product is:

• displayed within the relevant Order in the Customer’s Account; and
• sent to the Account email address in or with the order confirmation.

The two channels are provided for convenience and security. A Customer should keep the order confirmation and Account secure and must not forward or publish a key or code.

4. Delivery Timing

Delivery is intended to occur promptly after successful payment. “Instant” or similar wording describes the automated nature of supply and does not guarantee delivery within a fixed number of seconds or minutes.

Delivery may be delayed by card authentication, payment confirmation, fraud screening, Account verification, technical maintenance, supplier response time, network failure, unusual order volume or other circumstances reasonably necessary to complete the Order safely.

We do not offer pre-orders. If a Product cannot be supplied after an Order is accepted, we will investigate, attempt delivery or provide the remedy required under the Refund, Cancellation and Withdrawal Policy.

5. When Delivery Is Complete

Delivery is complete when the correct Digital Product has been made accessible in the Customer’s Account or sent to the registered email address, provided that the Product can reasonably be accessed and corresponds to the accepted Order.

If the order email is filtered or delayed but the Digital Product is available in the Account, the Order is considered delivered. If a code is visible in an email or Account, it is considered disclosed even if the Customer has not activated it.

The order confirmation also records the Customer’s prior express consent to immediate supply and acknowledgement concerning the loss of the statutory withdrawal right, where applicable.

6. Order Status and Verification

An Order may show as pending while payment or security checks are completed. We may request reasonable verification before delivery where necessary to prevent fraud, unauthorised card use, sanctions evasion or misuse of stored-value Products.

Verification requests will be proportionate. Customers must not send full card numbers, card security codes, passwords or unnecessary identity documents by ordinary email.

7. If the Email Does Not Arrive

The Customer should:

• Sign in to the Account and open the relevant Order.
• Check spam, junk, promotions and filtered email folders.
• Confirm that the Account email address is correct and able to receive messages.
• Allow reasonable time for payment and security checks to complete.
• If the Product remains unavailable, contact info@prenkokeys.com with the Order number.

We may resend the email or restore Account access after reasonable verification. Resending an email does not create a second licence or code.

8. Invalid, Used or Incorrect Codes

A delivery is not conforming merely because a code was transmitted; the code must also correspond to the accepted Order and be capable of the activation or redemption described on the Product Page.

If a code is invalid, was already redeemed before delivery, or is for the wrong Product, platform, region, duration, currency or denomination, do not disclose or repeatedly attempt to use it. Contact support and provide the evidence described in the Refund, Cancellation and Withdrawal Policy.

9. Customer Responsibilities

• Review the Product Page and Order summary before payment.
• Maintain accurate Account and email details.
• Use the disclosed activation platform and follow the instructions.
• Keep the Account, email and code confidential.
• Check region, platform, language, denomination, subscription and system requirements before ordering.
• Report suspected unauthorised Account access promptly.

Loss caused by the Customer’s voluntary disclosure, publication, resale or insecure handling of a valid code is not treated as a delivery failure, subject to rights that cannot lawfully be excluded.

10. Product-Specific Delivery Conditions

Games and software. Activation may require a specified platform client, internet connection, third-party Account and acceptance of Publisher Terms. Installation files are normally obtained from the relevant platform, not delivered by Prenkokeys.

Subscriptions. A code delivers the subscription entitlement described on the Product Page. Activation, stacking, renewal and Account eligibility may be controlled by the relevant platform.

Gift cards and wallet top-ups. Delivery provides the code or entitlement of the stated issuer, currency and denomination. Issuer Account, region, balance and redemption limits may apply. Once value is redeemed, access to the resulting balance is controlled by the issuer.

11. Delivery to Restricted Territories

We do not deliver Orders to the Restricted Territories listed in the Terms and Conditions. We may block, hold or cancel an Order if Account, network, payment, billing or other information reasonably indicates a Restricted Territory or attempted circumvention.

12. Technical Incidents and Events Outside Reasonable Control

If delivery is affected by a technical incident, network outage, cyberattack, supplier failure, legal restriction or other event outside reasonable control, we will take reasonable steps to restore service, complete delivery or provide an appropriate remedy. These events do not remove mandatory rights concerning non-supply.

13. Contact

For delivery support, email info@prenkokeys.com from the Account email address and include the Order number, Product name and a concise description of the issue. Do not include passwords or full payment card information.